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  2. Warranty & Returns

Warranty & Returns

How to return, replace or refund your order.

ReebeloCare

  • What happens after I submit my claim under ReebeloCare?
  • What is covered by ReebeloCare?
  • What is ReebeloCare?
  • ReebeloCare coverage and exclusions
  • Can I add ReebeloCare after my purchase?
  • How can I buy ReebeloCare?
See all 9 articles

Warranty FAQs

  • Returning an Item under the 30-Day Change-of-Mind Return Policy
  • Returning an Item under Warranty
  • Photo Submission Guidelines
  • Will Reebelo reimburse my out-of-pocket costs if I have my device inspected or repaired by a third party provider?
  • Can I return my device from overseas?
  • “Important Message” or “Unknown Part” warning from Apple
See all 15 articles

My Orders

  • I received the wrong model. What should I do?
  • I received an item with different specifications from what I ordered. What do I do?
  • My item arrived in the wrong conditon. What are my options?
  • I received my device to find that its password locked. How do I unlock it?
  • I received my device in a faulty condition. What do I do?
  • I have an issue with my device, what should i do?
See all 12 articles
Reebelo New Zealand