Note: If you do not have an account with us you may create an account with the email address that you used to purchase your device.
Below is a step-by-step guide that will help you with this.
STEP 1: Log in to your account
Click here to login to your account for quick access
Once logged in, click "Account" to have the drop-down items and then click "My Orders".
STEP 2: Choose the right device and warranty claim.
You should be able to see the orders you have made. You then can click "Warranty Claim" and the item will be sent for repairs/replacement. No buttons will be clickable if the warranty has expired.
Note: The Return button will be unavailable if the item has passed the 14 days return policy.
You then should be able to see the following:
Step 3: Fill in the details
Fill up the details in the form. Please ensure that the information is accurate, otherwise this may affect the eligibility to return the device.
A minimum of 4 clear pictures is required before submitting a claim.
Photos of smartphones and ipads/tablets must show:
1. The front of the device with all four corners visible
2. The back of the device with all four corners visible
3. Right Side of the device
4. Left side of the device
5. Top side of the device
6. Bottom side of the device
Photos of laptops must show:
1. The screen with all four corners visible
2. The keyboard with all four corners of the laptop visible
3. Back and front case of the laptop
4. Right and left side of the laptop
For any other products that is not listed here, similarly, please do take clear photos avoiding reflections showing the front, back, and sides of your product.
Final Step: We'll get back to you!
Once you have submitted the claim, our CS team will get back to you within 48 hours with the return label. Instruction will be included in the email and you would need to follow it diligently.
** Note that some vendors may charge an inspection fee if the device issue is deemed caused by accidental damage when the device is returned to the vendor.