Fret not! But first, we recommend you to check with:
• Anyone at home or your neighbours if they have received it on your behalf
• Building security/staff
• Your email/messages in case the delivery company has left it in a safe place/parcel collection location
Sometimes the tracking information may be inaccurate, and packages are marked as 'Delivered' before they arrive!
If this is not the case please check with the courier. Here is the list of couriers.
|
Courier |
Contact Page |
|
AusPost |
|
|
NZpost |
|
|
DHL |
https://www.dhl.com/my-en/home/customer-service.html |
|
Kerry Logistics |
https://kerry-ecommerce.com/en/about-us/?index=3 |
If you still cannot find your package, it's time to contact our customer support!
Since the tracking indicates that your order was delivered to your address, our customer support team needs a few things from you before they can assist you.
1. Please authenticate your identity by submitting an ID image and a selfie through this secure link to our identity verification partner Onfido.
2. Download, print, and complete the Lost Order Consent Form below.
Once that is done, go to this link here, scroll down to the "Contact Us" section and select "I have issues with my order". Fill up the details and do remember to attach the Lost Order Consent Form that you have completed.
Our Customer Support Team will then get back to you within 3 working days.